• How do I add a driver?

    There are two ways to add a driver:

    1) Have the applicant/driver take a Labworks USA ‘Federal Drug Testing Custody and Control Form’ into one of our clinics. When the test results are released the driver will automatically be added to the consortium under your company’s name.

    2) Select the ‘Manage Account’ tab at the top of the page, then ‘Add a Driver’ or just click here > ADD A DRIVER.

  • How do I get more test forms?

    We always include a few spare forms in your membership kit but if you need more go to www.labworksusa.com, select ‘Manage Account’ then select ‘Drug Testing Form’ or just click here > FORMS.

  • How do I remove a driver?

    Removing a driver from the consortium requires a written request but it can be as simple going to www.labworksusa.com, select ‘Manage Account’ then select ‘Remove a Driver’ or just click here > REMOVE.

  • I’m getting audited (or inspected); what do I need from Labworks USA?

    Upon request Labworks USA will send you a set of reports that show your company’s test statistics for the current and prior year. Your current membership entitles you to these reports at no charge. Go to www.labworksusa.com and select ‘Manage Account’ then select ‘Audit Assistance’ or just click here > AUDIT.

  • How do I find a collection site?

    There are two ways to find a collection site for a drug test:

    1) Call the phone number in the upper right hand corner of the test form (1.800.877.7484) where you will be able to search by zip code.

    2) Click here > COLLECTION SITES or from our site menu above.

  • How do I get an alcohol test completed?

    The best way to find the listing of these clinics is by clicking on the link ‘Collection Sites’ from our site menu above. You must indicate the search is for an alcohol test by clicking on ‘Breath Alcohol.’ If you have problems finding a location please call our office at 1.888.582.8001.

  • How do I receive test results?

    Your test results are distributed as soon as they are released from our doctor’s office by email. The email address used is the one provided in the initial membership registration. If you still don’t see the test results in your email inbox check the spam folder, they often end up there. If you still have problems locating your results please call our office at 1.888.582.8001.

  • How do I change the official contact person (DER) or other information for our company?

    Go to www.labworksusa.com and select ‘Manage Account’ then ‘Update Company Information’ or just click here > UPDATE COMPANY INFO.

  • How does the Random Selection program work?

    We complete four (the minimum allowable under DOT regulations) blind computer generated selections per calendar year. Every driver is eligible for every selection. The chances of being selected are dictated by the US DOT and for the current year are 25% for a drug test and 10% for an alcohol test.

    If you are an owner operator you will be notified by US Mail. Once notified getting tested must be the next thing you do.

    If you are the designated employer representative (DER) for your company you will be notified first by email and second by US Mail. You will be given 2-3 weeks to work with to get the tests completed for your drivers. Once you notify a driver of their selection getting to the clinic for the test must be the next thing that driver does.